Privacy Policy

This website collects personal data only with the users’ knowledge and consent.

In this document, we explain in detail who will process your data, what it will be used for, and what rights you can exercise, among other points. If you would like more information, please read this Privacy Policy, as well as the Legal Notice and the Cookie Policy.

1. DATA CONTROLLERS. WHO WILL PROCESS YOUR DATA?

Name: Benito Arranz Sanjuan

Address: Calle de las Huertas 10, 28012, Madrid, Madrid

Email: informacionhuertas10@gmail.com

2. WHAT PERSONAL DATA DO WE PROCESS AND WHERE DOES IT COME FROM?

As part of your relationship with us, we may process various categories of personal data, depending on the service or product you have contracted with us. This data may be collected through any of the channels offered by Benito Arranz Sanjuan, both online and in person. The categories of data processed may include the following:

Contact information.
Data identifying individuals: first and last names, ID number/identification document, phone number, email address, mailing address, signature.
Special category data.
Banking information.

If you have booked your stay through a travel agency or online travel agency, that agency will share your data with Benito Arranz Sanjuan for the purpose of managing your reservation and/or contract. Travel agencies or online travel agencies may use your personal data for their own purposes, in which case they will act as a separate Data Controller. You can obtain information about how these entities process your data by visiting the Privacy Policy section of the agency’s website.

In any case, if a third party has provided us with your data, we will process it for the purposes set forth in this Privacy Policy.

3. PURPOSE. WHAT IS YOUR PERSONAL DATA USED FOR?

Benito Arranz Sanjuan informs you that it may process your personal data for the purposes indicated below, provided there is a legal basis for each processing activity as explained further below.

The main purposes for which your personal data may be used are as follows:

PURPOSE More information on data processing

Management of your reservation and contracted services

Management of your reservation and/or purchase
Sending reservation confirmation
Processing, if applicable, of the reservation payment and pre-authorizations
In the event that, in the free-text fields of the data collection forms or upon request to a call center agent, the user provides health-related data to arrange specific services, Benito Arranz Sanjuan understands that such data is expressly and voluntarily provided by the user, since there is no prior request for this information, and it will be processed solely to manage the user’s request (for example, rooms adapted to special needs)

Management of requests to modify or cancel reservations
Check-in Management of accommodations and other services such as the spa, bars and restaurants, childcare, etc.

Compliance with legal obligations

Compliance with accounting, legal, tax, and administrative obligations

CHECK-IN

To formalize and manage the reservation, process payment in accordance with the reservation and cancellation terms, as well as for any services related to the guest’s stay

Sending quality surveys: In order to assess user satisfaction with the products and/or services contracted, Benito Arranz Sanjuan will send quality surveys to gather your feedback on them and thereby continuously improve the provision of its services

Marketing Communications (Not Expressly Requested): In order to offer users products and services that may be of interest to them, they will receive offers for products and services related to those already contracted or previously contracted with Benito Arranz Sanjuan. Users may opt out of receiving these communications in each communication they receive.

Commercial Communications: Sending commercial communications regarding offers not related to the contracted services and/or products. Benito Arranz Sanjuan may send you promotional offers for certain products that you can enjoy at the hotel (e.g., amenities in your reserved room, invitations to events, spa services, etc.). Similarly, Benito Arranz Sanjuan may send information about tourism- and leisure-related activities, such as cultural activities, excursions, sporting events, etc., which may or may not be offered in conjunction with our lodging services

Inquiries, requests, or suggestions: Processing of the inquiry, request, or suggestion submitted by the data subject

Submission of a Resume: To include it in currently open recruitment processes or in future processes for which the candidate may be a suitable fit; this information may not be used for any other purposes

Furthermore, by providing your data through any of the available channels, you guarantee the accuracy of the information provided and agree to notify us of any changes to said information.

Please note that when we ask you to enter your personal data to grant you access to a feature or service, we will mark certain fields as required, as this information is necessary for us to provide the service in question. Please be aware that if you choose not to provide this information, you may not be able to use those services or features or submit your application.

4. LEGAL BASIS. WHY DO WE USE YOUR PERSONAL DATA?

Benito Arranz Sanjuan is authorized to use your personal data for various reasons, specifically the following:

PURPOSE LEGAL BASIS

Management of the reservation and contracted servicesContract performance

Compliance with legal obligationsContract performance, compliance with legal obligations

CHECK-IN Performance of the reservation contract and your consent

Sending quality surveys Legitimate interest of Benito Arranz Sanjuan

Marketing communications (not expressly requested) Legitimate interest

Marketing communications Your consent

Inquiries, requests, or suggestions

If you submit an inquiry, request, or suggestion to us without being registered with Benito Arranz Sanjuan, we will use the data you provide to respond to your inquiry based on your consent and our legitimate interest

When a registered user submits an inquiry, request, or suggestion to us, we use their data to respond based on the performance of the contract

If you submit a request to exercise the rights explained in section 7. RIGHTS YOU MAY EXERCISE, we will use your data based on a legal obligation

Submission of a resume: Implementation of precontractual measures or the intention to enter into a contract at the candidate’s request.

5. RETENTION OF YOUR DATA. HOW LONG WILL WE RETAIN IT?

The personal data provided will be processed and retained for as long as necessary to fulfill the purpose for which it was collected. Once this period has ended, we will retain your data, duly stored and protected, to make it available to the competent public authorities, judges and courts, or the Public Prosecutor’s Office during the statute of limitations period for any legal actions that may arise from the relationship with the user and/or during the legally prescribed retention periods. Once any potential legal actions in each case have become time-barred, Benito Arranz Sanjuan will proceed to delete the personal data.

If the legal basis for processing your data is based on your consent, Benito Arranz Sanjuan will retain your information as long as you do not withdraw the consent you previously provided.

Some of the legal retention periods we must comply with are as follows:

DATA RETENTION PERIODS

Incoming documents and logbook: 3 years

Accounting and tax documentation for commercial purposes: 6 years

Accounting and tax documentation for tax purposes: 4 years

Building access control: 1 month

Video surveillance: 1 month

Sending commercial communications: Until you withdraw your consent

6. TO WHOM DO WE DISCLOSE YOUR DATA?

To fulfill the purposes set forth in this Privacy Policy, we must provide access to your personal data to entities that support us in the services we offer you, namely:

Financial institutions, business consulting firms, transportation companies, etc.: companies necessary for managing your reservation and stay.
Debt collection agencies and insurance companies for the purpose of pursuing valid claims against tour operators or customers, based on Benito Arranz Sanjuan’s legitimate interest in managing the collection of payments for services rendered and securing outstanding amounts
External service providers, such as cloud-based services, technology providers, payment processors, services to carry out marketing initiatives, or services to conduct customer surveys on our behalf.
Search engines

Apart from those mentioned above, Benito Arranz Sanjuan will not disclose personal data to third parties, except where legally required. However, in the event that data is disclosed to a third party, the user will be informed in advance and asked to provide express consent for such disclosure. The entity responsible for the database, as well as those involved in any phase of the processing and/or the entities to whom the data has been disclosed—in all cases, always with the corresponding authorization granted by the user—are obligated to observe professional confidentiality and to adopt the necessary levels of protection and the technical and organizational measures within their means to ensure the security of personal data, preventing, as far as possible, unauthorized access, unlawful alterations, theft, and/or loss of data, in order to ensure the appropriate level of security for the files, depending on the nature and sensitivity of the data provided by users of this website.

7. RIGHTS YOU MAY EXERCISE

You may exercise any of the rights explained below by simply indicating the reason for your request and the right you wish to exercise. If we deem it necessary to identify you, we may request a copy of a document proving your identity.

In general, you will always have the right to:

Request access to your personal data to find out what information we hold about you.
Request the rectification of your data: please note that by actively providing us with your personal data through any means, you guarantee that it is true and accurate and agree to notify us of any changes or modifications to it.
Request that we delete your data to the extent that it is no longer necessary for the purposes for which we need to process it, as described above, or to the extent that we no longer have a legal basis to do so.
Request that we restrict the processing of your data, which means that in certain cases you may ask us to temporarily suspend the processing of your data or to retain it beyond the necessary time frame in case you may need it.
Request the portability of your personal data. This means you have the right to receive the personal data you have provided to us in a structured, commonly used, and machine-readable format, so that you can transmit it directly to another entity, provided this is technically feasible.
Request the right to object to the processing of your data when such processing is based on our legitimate interest.
Request not to be subject to a decision based solely on automated processing, including profiling, that produces legal effects concerning you or similarly significantly affects you.

You may exercise your rights through the following means:

By mail, by sending your request or delivering it in person to: Calle de las Huertas 10, 28012, Madrid, Madrid
Via email: informacionhuertas10@gmail.com

Benito Arranz Sanjuan must respond to the request within one month of receiving it. This period may be extended by an additional two months if necessary, taking into account the complexity and number of requests.

You have the right to withdraw your consent at any time by sending an email to informacionhuertas10@gmail.com. Withdrawal of consent will not affect the lawfulness of processing carried out prior to the withdrawal of consent.

If you believe your right to the protection of your personal data has been violated, you may file a complaint with the Spanish Data Protection Agency, www.aepd.es.

8. WHAT HAPPENS IF YOU PROVIDE US WITH THIRD-PARTY DATA OR IF A THIRD PARTY HAS PROVIDED US WITH YOUR DATA?

There are occasions when you may provide us with third-party data, such as contact information. If you provide us with Personal Data belonging to third parties, you guarantee that you have informed them of the purposes and the manner in which we need to process their personal data.

In any case, if a third party has provided us with your data, we will process it in accordance with the purposes set forth in this Privacy Policy.

9. CHANGES TO THE PRIVACY POLICY

We may modify the information contained in this Privacy Policy when we deem it appropriate, for example, to comply with changes in legislation or case law. Should we do so, we will notify you through various channels, such as updates on the website, or we may even send you an email when the change in question is significant to your privacy, so that you can review the changes, evaluate them, and, if necessary, object to them or opt out of a service or feature.

10. DO YOU HAVE ANY QUESTIONS ABOUT THIS POLICY OR YOUR RIGHTS?

If you have any questions or concerns about this Privacy Policy or about how we handle any personal data you have provided to us, please contact us at informacionhuertas10@gmail.com.